Cancellation & Refund Policy

IGNIVOX TECH PRIVATE LIMITED ("Rechargic", "we", "us", or "our") strives to provide a highly efficient, automated digital payment experience for utility bills, recharges, DTH top-ups, and more. This Cancellation and Refund Policy outlines the terms under which transactions can be cancelled, how refunds are processed, and the timelines for credit settlements.

By making a transaction on our Platform (rechargic.in), you acknowledge and agree to the guidelines detailed herein.

Due to the real-time processing of digital recharges and utility bill payments:

• Successful Payments: Once a recharge, DTH top-up, FASTag payment, or utility bill settlement is successfully completed by the platform and verified by the billing operator, it cannot be cancelled, reversed, or recalled.
• Pending Payments: In rare cases where a transaction remains "Pending" on our servers, it will be evaluated automatically. If the operator fails to confirm success within 24 hours, the transaction will be marked as failed and a refund will be initiated.

If money has been debited from your bank account, card, net banking, or UPI wallet, but the transaction fails to complete (e.g., the recharge fails or the utility board does not accept the payment), you are fully entitled to a refund.

Rechargic will automatically initiate the refund process once the transaction status is confirmed as "Failed". You do not need to raise a manual ticket for failed transactions, though our support desk is always open to assist.

All refunds are credited directly back to the original source account (the payment method you used to make the purchase, such as your debit card, credit card, bank account, or UPI handle).

The refund timelines are as follows:

Note: These timelines are subject to bank processing cycles and bank holidays.

Please double-check all details before completing your transaction. Rechargic is not liable to offer refunds, compensation, or credit under the following circumstances:

• You provided an incorrect mobile number, DTH subscriber ID, consumer number, gas account number, or credit card number.
• You selected the wrong operator, circle, utility board, or tariff plan.
• A utility company charges late fees due to payments initiated after the due date.

If your account was debited, the transaction failed, and you have not received credit within 7 business days, please reach out to us with the payment confirmation details and transaction ID: